Due to Covid 19 we are experiencing minor delays in order processing. Please keep in mind that ALL PPE purchases, including masks, sanitizer, face shields and any other protective equipment is final. No refunds can be given on personal protective equipment at this time.
How long does it take for Clearwater Apothecary to ship my order?
We know that timely shipping is crucial to our loyal customers. Our goal is to ship orders in 1-2 business days. Expedited shipping methods will ship the same business day if placed before 11:00AM EST. Please note that any expedited shipping options chosen after 11:00AM EST will ship out the next business day. Whenever an extended delay is expected in shipping your package, our Customer Service team will notify you via phone or email. Please be aware that all expedited shipping options do not include Saturday delivery. If you need Saturday delivery please choose customer pickup at checkout as your preferred shipping method with a notation requesting Saturday delivery and we will contact you with a shipping quote.
Note: While we work seven (7) days a week to achieve our goal, during peak holiday times, delays may cause an overall increase in shipping times.
Fragrance oil orders over 25 lbs. are typically custom blended by one of our master perfumers to ensure maximum freshness. For this reason 25 lb. and over fragrance oil orders may require a 5-10 business day lead time. Additionally, large drum or raw material orders may require us to pull material from one of our secondary distribution centers and could require a few more days to process.
If possible please give us at least 24 hour advance notice before picking up your order from our warehouse. Please visit our Customer Pickup page for more information
At Clearwater Apothecary all of our shipping rates and methods can easily be seen during the checkout process prior to placing your final order. The rates displayed are reflective of shipping and handling. In many cases, there is a large amount of packaging material that is used to ensure items are shipped safely to the customer and our shipping rates are reflective of those packaging and handling rates. In most cases you will still find that our shipping rates are drastically lower than our competition because we take great care in negotiating the best possible rates with our carriers and pass much of that discount onto our customer. In the event that you wish to handle the freight on your own, we have no issues with it. Simply choose Schedule Your Own Freight and notate your Fedex, or freight number in the Customer comments section and they will arrange to use your shipper number.
Import duties, taxes, and charges are not included in the items price or shipping cost. These charges are the buyers responsibility.
When will I get my shipment?
We are located in Idaho. Depending on your location, your order will typically arrive 1-5 business days after it is processed for most U.S residents. To keep you posted, we’ll send a shipping confirmation email as soon as your order leaves our warehouse that will include a tracking number for your order. We do offer 2nd day and overnight options as well for an additional cost. We have also included a UPS Shipping map below so that you can estimate time in transit for any ground shipments. Please note that all Alaska and Hawaii orders are not able to be expedited and will take between 4-6 business days to deliver from our warehouse once the package is shipped out.
Where does my order ship from?
All Clearwater Apothecary orders ship from our facility in Orofino, Idaho. We never drop-ship products. By keeping all shipping in-house, we can guarantee quality, speed and accuracy in your order fulfillment. Clearwater Apothecary direct-to-you shipping model makes it convenient and affordable to get the world’s highest-quality products that we offer. Be sure to tell your friends and family about Clearwater Apothecary's amazing value on products and shipping!
Changes to Our Shipping Policy
We reserve the right, in our sole discretion, to change our shipping policy at any time by posting revised terms to our Shipping Policy. It is your responsibility to check periodically for any changes we may make to this policy. Your continued use of the Services following the posting of changes to this policy or other terms means you accept the changes.
Hazardous Shipping Information for Oils
Shipments of essential oils and fragrances that have a flash point of 60.5 degrees Celsius (°C) or less are considered hazardous materials (Class 3 Flammable Liquids).
Flammable Liquids with a flash point at or above 38 degrees Celsius (°C) can be exempted from the hazmat regulations when shipped by ground, but are fully regulated by air transport.
Any item designated as a hazardous material may incur higher shipping costs and longer shipping times.
Sodium Hydroxide (LYE) Shipping Policy:
Due to government restrictions we are unable to ship this product anywhere outside of the continental United States that requires water or air transport. Also, if an order contains a large quantity of Lye the order must be split up into separate boxes weighing 8lbs each due to shipping regulations which will lead to additional shipping charges. Lye can only be shipped ground which means we are unable to expedite any order containing Lye.